FAQs

Who Are We?

501(c)(3) nonprofit organizat ion incorporated in 1972 located in Benton Harbor, Michigan. We believe in promot ing inclusion and independence so everyone can live their best life possible.
The Center is governed by a volunteer Board of Directors that is representative of the communi ty. The directors oversee the policies, fiscal management , and effectiveness of the organization.
The Center is accredi ted by CARF, the Commission of Accredi tation of Rehabili tation Facili ties. The Center is funded by United Way of Southwest Michigan, Medicaid, private cont racts, private donations, and the State of Michigan.
Since 1972, we have served thousands of individuals wi th disabilities and other barriers. We believe in promoting inclusion and independence so everyone can live their best life possible.
SERVICES AT WORK, IN YOUR HOME, OR IN YOUR COMMUNITY
The Center’s Facility:
1440 E. Empire Ave Benton Harbor, MI 49022
We accept referrals through CMHA and/or the State of Michigan.
  • Referred by a contracting agency.
  • Consent to receive services. It can be revoked (taken back) at any time.
  • Safe in the community or will allow an employee to assist.
  • Not harmful to self or others.
  • Independent in personal care needs or will allow an employee to assist.
  • Are Motivated, Reliable, and Dependable to participate in services.
All employees receive training in Safety, CPR, First Aid, Behavior Modification and Crisis Management, Limited English Proficiency, Person-Centered Planning, Diversity, and Recipient Rights, among others. Specific training for employees depends on the requirements of the position. For example, some employee positions may require a professional degree or certifications. Throughout the year employees receive opportunities to increase their skills and to maintain industrybest practices.
Once The Center receives a referral to provide services, a Program Manager will contact you to schedule an intake (orientation) appointment. During the appointment, we will discuss your person-centered plan along with many other documents to better serve you. The Program Manager will match you with a Direct Support Professional (DSP) to guide you through working toward your goals.
The Center provides transportation for most programs offered. Please speak with your Program Manager for more details.

The Center supports person-centered planning and the individual’s right to choose services based on their needs, desires, and expected outcomes. The duration of services is determined on an individual basis and will be established during the person-centered planning process; however, you may choose to end your services at any time.

If a person receiving The Center services needs or desires additional services, supports, or training that may not be available from the organization, The Center or the referring counselor may give the name of other providers offering that additional service or program.

In the event that The Center determines an individual ineligible for its services, the person and their referring counselor will be notified in writing of the decision, reason, and alternative services will be suggested.

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